If you don't like your items or they don't fit, you can submit your return within 14 days of the date the items arrive to your home.
Sorry, no. But, you can just return it in the original condition will all the tags and we'll give you store credit.
Send us an email with your name and order number and we can let you know if your item is eligible for a return.
Send your returns to 308 E 9th St. Unit 303 Los Angeles, Ca 90015
That shouldn’t happen, but we might have messed up! Email us at firstname.lastname@example.org within 5 days of receipt and we'll get you set up to get the right item.
If the item is incorrect or damaged, we will need a photo of that item when you contact us. We generally wait for the incorrect item to make it back to us before dispatch another shipment.
All orders are shipped from us in Los Angeles, California.
If you’ve been issued credit the store credit/gift card will have been emailed to you. If you cannot find the email, please reach out to us and we will re send the information.
When you get to checkout, there will be an option to add it at the end. Some promotions and codes cannot be combined.
Please do not hesitate to contact us at email@example.com with any questions or concerns.
Yes, we ship to many countries! However due to Brexit, we are not currently shipping to the UK at this time.
Every country has its own taxes and customs fees that vary by type of product and order value.
Americans pay taxes at the time of order, but every country has its own taxes and fees that vary by the product/order price.
International customers of BLACKWELL don't pay taxes when you make your purchase, so your customs determines that around time of delivery. If you are unsure how much more that will be, we advise you to look in to your country's duties information so you don't have a surprise when your package arrives
At this time, we are not currently offering normal orders to the UK. However, if you want to place a special order, please email us with your request at firstname.lastname@example.org with "UK order request" or similar as the subject. We may be able to place a special DDU order shipped exclusively with DHL; providing that we have all correct information needed, including your telephone number for tracking purposes. The order will have to be over 135GBP since we are not registered for tax colleciton in the UK.
We are sorry you think so. Orders are processed Monday - Friday, excluding federal holidays.
Check your confirmation email or order update email for your tracking number. Times are wild right now and shipping has been a massive issue throughout the US. Due to a high order volume and having to take extra safety measures with our small business, your package may take a little longer to ship.
Once your label has been created, it leaves our warehouse within 24-48 hours.
Haven't received your package yet? Be sure to check your surrounding area and your front desk, if you have one! If you still haven't received it, please, let us know and we will do our best to locate it. Remember, we are not responsible for lost or stolen packages, but we will do what we can to find it or file a claim for it. If you know your area is targeted by porch pirates, please have your package shipped to a safe location.
We are unable to cancel orders once they are processed. We maybe able to swap out a size - MAYBE. Email us asap and we will try to catch it.